Corporate Administration Team Leader

We are currently representing a leading global Financial Services firm in the appointment of high-calibre professionals as part of a period of strategic growth and investment. Our client operates at the intersection of corporate, fiduciary and regulatory services, partnering with private equity houses, investment managers and international financial institutions. Backed by long-term institutional investment and an established global brand, the firm is scaling its capabilities, technology and international footprint. This is an opportunity to join a business that combines the agility of a growth platform with the credibility, client base and governance of a market leader. Key Responsibilities - Lead and manage a team of Support Operations Administrators, providing guidance, coaching and day-to-day support - Oversee hiring, onboarding, training, and ongoing development, ensuring a strong training framework across services and jurisdictions - Drive performance against SLAs, KPIs, and client expectations, using data and reporting to monitor delivery and identify improvements - Partner with senior stakeholders to manage demand, gather feedback, and maintain service quality - Develop and implement best practice processes, ensuring consistency, efficiency, and continuous improvement across the team - Manage operational reporting, including resource planning, performance metrics and governance compliance - Support business objectives as a key team leader, contributing to strategic initiatives and cross-office collaboration - Monitor risks, issues, and dependencies, ensuring appropriate mitigation plans are in place Skills, Knowledge and Expertise - Proven experience leading and developing operational or administrative teams within a corporate services or financial services environment is essential - A working knowledge of ViewPoint would be highly advantageous, but not essential - Strong track record of delivering against SLAs, KPIs, and client expectations - Experience building and implementing processes, with a focus on continuous improvement and efficiency - Skilled in stakeholder management, with the ability to engage senior leaders and manage demand - Demonstrated experience in workforce planning, reporting, and performance analytics - Experience managing risk, governance and operational compliance frameworks - Confident people manager with experience across hiring, onboarding and team development